Shipping and Returns

Shipping and Delivery

AVAVAV accepts and processes the purchase orders in the same succession that they are submitted to the webshop. The time of delivery is the day that the item is available for collection. Normally the time of delivery within Italy is 24-48h during business days (Mon-Fri) after AVAVAV has accepted and confirmed your order. For international shipments, delivery times are normally 2-3 business days (Mon-Fri) with DHL Express.

Depending on the products you purchase, your country's customs agency may determine you owe a dutyor tax. Each country determines the assessment of duties and taxes differently. Please note that sales tax will be charged to you for all purchases shipped to Extra EU countries.

Delay

Should your order be delayed you will receive a message, including a new suggested time of delivery, at the latest within 30 days after you submitted your order. You may cancel the order if you do not accept the new suggested time of delivery. If your order has been delayed, and the new suggested time of delivery has been accepted but the order has not yet been delivered within 15 working days after the new estimated time of delivery, you may always cancel the order by notifying our customer services team. If such a delay should occur, whereby you choose to cancel the order, we will repay the prepaid amount to you. If the order has already been dispatched you will have to return the ordered items in order to receive repayment. We will pay the cost of the return.

Returns and Exchanges

You are always free to return your items within 14 days from the time of delivery. We’ll give you a refund within 30 days. Returned items must be clean, unworn and have all of their tags on so that we can sell them again.

For hygiene reasons, underwear, swimwear, bodies and pierced jewellery cannot be returned.

Returning the item is free of charge using our return label that you find in your parcel. Please follow the given instructions.

Please note that financial responsibility for the return is yours until it reaches us, so we recommend that you only use AVAVAV's selected postage labels and returns service. In case you prefer to return your item with any other delivery service, please make sure the parcel is sent with insured and traceable mode of transportation and that you keep your receipt for the shipment. 

The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card. 

AVAVAV Online Customer Care

Please do not hesitate to contact our English speaking customer care team. We are here to help you with any issue regarding your online purchase, respond to questions or complaints.

Our opening hours are Mon – Fri 10:00-12:00 CET.

Call us: +393661009004

Email us: cliente@avavav.com